Diamond Plan

Vendor Information

• Store Name: Campus Mally
• Vendor: Campus Mally
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Returns & Refunds Policy – Campus MALLY

1. Introduction

At Campus Mally, we are committed to ensuring a smooth and satisfying shopping experience for all users. However, we understand that there may be instances when you need to return a product. This Returns and Refunds Policy outlines the conditions under which items sold by our vendors can be returned and refunded. Please read it carefully before initiating a return.

2. Return Window and Eligibility

Most products sold on our platform are eligible for return within 7 days from the date of delivery. After this period, returns will not be accepted unless stated otherwise under the warranty or legal rights applicable to your region.

You may return an item for any of the following reasons:

3. Non-Returnable Items

For health, safety, or hygiene reasons, certain product categories cannot be returned unless defective, damaged, or counterfeit. These include but are not limited to:

• Health & Hygiene Products (e.g. supplements, skincare, makeup, underwear)

• Groceries and perishable goods

• Customized or personalized items

• Opened software or items with broken seals

• Event tickets or digital goods

4. Return Conditions

Returned products must be:

• In their original condition

• With original packaging, labels, and tags intact

• Unused and unwashed (except for defective or malfunctioning products)

Returns that do not meet these conditions may be declined.

5. Refund Process

If your return is approved, we will process your refund within the timeframes specified on our Returns Timeline page. For damaged or wrong items, we will also refund applicable shipping fees.

Refunds may be processed via:

• Original payment method

• Store credit (wallet)

• Bank transfer (where applicable)

6. Declined Returns

All items returned are thoroughly inspected. If the reason provided does not match the condition of the item, your return may be rejected. In such cases:

• We will make 2 delivery attempts to return the item to you.

• If unsuccessful, you must collect it within 60 days, or the item may be forfeited.

7. No Exchanges

We currently do not offer direct exchanges. If you need a different item (e.g., size or color), kindly return the item for a refund and place a new order.

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